100% BPO focus
Intelenet has a unique 'co-sourcing' model with a 100% BPO focus, unlike other firms whose core proficiencies may lie in consulting or IT. We have a proven track record in re-engineering processes across industry lines. Our value-added services vary from customisation of processes for clients and knowledge management to the more complex, where technology becomes an enabler for enhanced performance on metrics, reporting tools and middleware.

In addition, we have established "Centres of Excellence" for transitioning and project management that are designed to ensure on-time, successful "go-live". Our Process Improvement Team ensures that best practices developed by individual teams are shared throughout the company so that all clients benefit in terms of cost savings, enhanced productivity and quality.

Centres of Excellence:
During the process transition phase, Intelenet endeavours to map each process end-to-end thus gaining an in-depth knowledge of the process to be offshored. This knowledge is embedded in our knowledge management repository across each vertical and service line leading to Centres of Excellence.