| At Intelenet, IT and Process consulting are strictly enablers to outsourced business processes. In short, this means that we deploy innovation in technology and processes as a way of saving you money while improving service levels.
Over the last 7 years, we have successfully managed outsourced operations for our Indian and global clients and have developed considerable expertise in the areas of process management and migration of processes.
This expertise has enabled Intelenet to deliver quantum benefits to our customers by applying structured operations management methodologies such as COPC, and through process improvement methodologies such as Six-sigma. As a result of various projects for our customers in India and a number of other related assignments, Intelenet has now developed a pool of trained and experienced resources in the area of LEAN, COPC and six-sigma to manage process improvement initiatives. Additionally, our strong delivery capability is reflected in our process design and implementation team, who have hands-on experience in the area of assessing outsourcing potential of operations, designing detailed operations design, planning and implementing migration programs. 
Thus by combining the best of people, processes, technologies and operating models along with potential savings offshore, Intelenet can provide a high-value, high-quality solution to our clients.
Process Consulting – Our service suite
Intelenet’s capabilities range spans the entire spectrum of operations management, ranging from consulting on Business Process Management Systems to areas of more strategic impact including process re-engineering and business analytics.With a dedicated team of professional resources in the area of Six-sigma and COPC, Intelenet is well positioned to deliver these services onsite or offshore to our global customers. 
|
From a process management perspective, Intelenet consultants are well versed and experienced in industry-standard methodologies such as Statistical Process Control, Six-sigma, etc. Our consultants have undertaken projects with an objective to deliver Operational Excellence in a service operations environment. A list of our capabilities in this area is given below.
I - Process Excellence Our offerings in Process Excellence
- Call Forecasting & capacity modelling :
- IVR Optimisation :
- Transaction Monitoring
Framework:
- Process Audits:
- Minimum Skill
Verification:
- Cost of Poor Quality:
- Incentives & payouts:
II - Process Management: Our offerings in Process Management
- Process documentation:
- FISH Methodology:
- Fail Proofing
Processes :
- Statistical Process Control:
III - Six Sigma Consulting
Our offerings in Six Sigma Consulting are
- Process Synergising .
- Benchmarking Exercise:
- Process Improvement:
- Training
Next>>
|
